Privacy policy

We created this privacy policy because we know that you care about the personal information you provide to us and that we collect and how it is used. This privacy policy sets out the practices of Mousse Café, a solidarity cooperative with regard to the collection, use and disclosure of personal information in connection with the operation of its website.

We want to assure you that we are committed to ensuring the protection of your personal information. Protecting your personal information is a priority for us. We use the information we collect to ensure a constant improvement in the quality of your shopping experience. We do not rent, trade or sell your personal information to a third party. Your online shopping is secure and the transmission of information is effected by SSL encryption mechanism to provide you with a safe shopping experience.

The information we collect:
Personal information
When you buy from our website, subscribe to our newsletter, to one of our contests, to one of our draws, you will be asked to provide us with information about yourself. The personal information that we may collect in these situations is as follows (not always all applicable):
Your first and last name
Your email address
Your postal coordinates
Your home and / or office phone number and / or your cell phone
Various information on your preferences (language of communication, etc.)
We do not collect personal information without your consent.

When you provide us with personal information in connection with a transaction, order, arrangement for delivery or return of purchase or when you create an account or submit comments on our website, we assume your consent to our collecting and using this information.

When you subscribe to our newsletter, your consent is requested directly and you must either subscribe yourself or agree to receive our newsletter by checking the corresponding box.

Payment information
When you make a purchase from our website, you will be asked for additional information in addition to the personal information described above. Additional information may include: a debit card number, a credit card number, an address related to your payment method. For any transaction that is processed by a third party (PayPal), we do not collect or store this payment information. This payment information is collected and processed by a third party (PayPal) and is therefore subject to their privacy policy and terms of use.

Other information
In addition to personal information, when you browse our website, we automatically obtain the Internet Protocol (IP) address of your computer. This provides us with various information such as:

Browser
Operating system
Language
URLs for entering and leaving our website,
Date and time of your visit
Time spent on our website
Time spent on a particular page
Sections of the site visited
Ordering information
Other similar information
We also use cookies. We use Google Analytics for analytics and advertising (remarketing), Google AdWords for advertising (remarketing) and Facebook Pixel for advertising (remarketing). We use cookies to collect this other information to improve your shopping experience on our website. If you do not want our website to use cookies, you should be able to disable cookies directly on your computer, smartphone or tablet.

The different applications, which may collect personal information, that we use to make our website more user-friendly and improve your shopping experience are:

Mailchimp (newsletter)
PayPal (to allow payments)
Third party services
From time to time, we may use external service providers and some of your personal information may be transmitted to these providers. We may use third party providers to help us analyze, manage, optimize, improve our website and social media or our advertising campaigns, or create reports from our website and social media.

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to enable them to provide the services they provide to us.

However, some third-party service providers, such as payment gateways, have their own policies on the protection of personal information and payment information. We recommend that you review their privacy policies and terms of use. Some of these providers may be located in a location under a different authority than the one to which we report or may have facilities there. In the event of a transaction involving these third-party providers, your information will then be subject to the laws where the service provider or its facilities are located.

These third-party providers may also use cookies.

We reserve the right to disclose personal information about you if the law requires or court orders are issued including the sending of a subpoena or search warrant.

In the event of a reorganization of the cooperative, a merger, a business sale or other alienation of all or part of the assets of Mousse Café, a solidarity cooperative (including in the context of bankruptcy or insolvency proceedings) personal information and other information collected could form part of the assets transferred in the transaction.

Access and modification of your personal information and communication preferences
If you have created an account on the Mousse Café, a solidarity cooperative website, you are able to modify your personal information by logging into your account directly on our website. You can directly change your personal information in your account. For any questions, contact info@moussecafe.ca. We can also make the requested changes if you write to info@moussecafe.ca or to 63 Ambroise-Fafard, local 2140, Baie-St-Paul, Qc, Canada, G3Z 2J7.

You can also manage or modify the receipt of any communication (newsletter) with by clicking on the "unsubscribe" link directly in the newsletter.

security
The website of Mousse Café, a solidarity cooperative, is operated and hosted on the servers of Shopify Inc.

Our newsletter database is operated and hosted by MailChimp, a registered trademark of The Rocket Science Group.

We take reasonable precautionary measures and follow best practice rules to ensure that your personal information, payment information, and all other information is not lost, misused, viewed, disclosed, modified or destroyed.

However, be aware that no security system is impenetrable. Due to the very nature of the Internet, the security of transmissions over the Internet cannot be guaranteed. We therefore cannot guarantee the security of our database. We also cannot guarantee that any information you provide to us will not be intercepted during transmission or sending over the Internet. You should therefore always be very attentive to the information provided.

Age of consent
We do not knowingly collect personal information from minors. If you are under the age of majority in your state or province of residence, please do not provide us with any personal information. We encourage all parents and legal guardians of minors to monitor underage Internet use. If you have reason to believe that a minor has provided us with personal information, contact us so that we delete that information as soon as possible.

 

external links
When you browse our website, you will see links to other third party websites. If you click on these links, they may redirect you to other websites outside of our site. We are not responsible for the practices, policies or acts of these third parties with respect to the protection of personal information. We advise you to carefully read their privacy policy and terms of use.